Shipping policy

Shipping Policy

Order Processing

All orders are processed within 2–5 business days after payment is confirmed, unless otherwise stated on the product page.

Because Horon Design products are produced in small batches, processing times may vary depending on product availability and order volume. If there is a significant delay with your order, we will contact you by email.

Orders are not processed or shipped on weekends or holidays.

Shipping Destinations

At this time, we ship within the United States.

If international shipping becomes available, additional shipping charges, customs duties, taxes, and import fees may apply. These fees are the responsibility of the customer.

Shipping Rates and Delivery Estimates

Shipping rates are calculated and displayed at checkout.

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the shipping carrier, destination, weather conditions, holidays, or other circumstances outside our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, if tracking is available.

Please allow some time for the tracking information to update after the shipping label is created.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

Horon Design is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If an order is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply.

Lost, Delayed, or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery is handled by the carrier.

If your package is delayed, lost, or marked as delivered but not received, please contact us at hello@horon-design.com. We will help review the issue and assist where possible, but Horon Design is not responsible for packages that are lost, stolen, or delayed after being marked as delivered by the carrier.

Damaged Items

Please inspect your order when it arrives.

If your item arrives damaged, please contact us as soon as possible at hello@horon-design.com with your order number and photos of the item, packaging, and shipping box. We will review the issue and work with you to provide an appropriate solution.

Multiple Items

If your order includes multiple items, they may be shipped together or separately depending on availability, packaging requirements, and shipping method.

Contact

For any shipping questions, please contact us at hello@horon-design.com